Donbet Casino Close Account

How We Close Your Donbet Account and What Happens to Your Balance

We close a Donbet account once you contact our 24/7 live chat or email support team with a closure request; every request is reviewed manually before any funds are released. A balance that has not been used for play is refundable, but it is paid out minus a 20% administration fee rather than in full, using the same verification details tied to your deposit history.

Refund requests must reach us within 14 days of the funds landing in the account, extended to 30 days if someone else accessed the account without your knowledge. If an active bonus is still attached when you close, the bonus, its winnings and any bets placed since activation are deducted first, because at Donbet bonus funds and real money are not held in separate wagering balances.

Dormant and restricted accounts

An account left untouched for 12 months is charged a €10 monthly dormancy fee instead of being refunded outright, so requesting closure before that point avoids the deduction. Shared accounts used by more than one player are closed with deposits returned minus 20%, and the same 20% fee applies to PEP accounts we close under our verification rules.

Steps to Close Your Donbet Account

Closing an account follows a fixed sequence, and each step carries its own condition on the balance you are owed.

1. Contact our 24/7 live chat or email support and state that you want the account closed, rather than a temporary time-out or self-exclusion.
2. Confirm the balance you are claiming is unplayed funds only, since refunds are limited to money that has not been wagered.
3. Submit the request within 14 days of the deposit landing in the account, or within 30 days if the account was accessed by someone other than you.
4. Expect a 20% administration fee deducted from any deposit returned to your payment method; fraud cases can carry a termination fee of up to 50% instead.
5. If a welcome bonus is still active, its balance, winnings and bets placed since activation are removed before the remaining amount is calculated.
6. Keep in mind our verification records are retained for 10 years under AML rules and 5 years for personal data, even after the account is closed.

Is a Donbet Account Closure Reversible, and Other Balance Questions

We do not treat account closure as reversible once a balance has been settled and paid out, because the process finalises the account rather than pausing it — our time-out and self-exclusion tools exist separately for that. Before closure, any deposit that has not been wagered at least once is still subject to our standard rule that deposits must be wagered 1x, otherwise 20% may be deducted from what we pay out through withdrawal.

Players registered from Russia or Belarus fall under our sanctions policy: we close the account and the balance is kept rather than refunded. If you disagree with how your closure or balance was handled, our support team can be reached at any time, and a complaint can be raised within 2 months of the issue; cases we cannot resolve directly are passed to an independent body or the regulator.

Because verification and deposit records are involved, we usually ask for the same identity checks used at signup before releasing a final balance, which keeps the closure in line with the account's original registration details.